Blissoma Skincare Products For You

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I have been using Blissoma Holistic Skincare products exclusively for 2 months now, and I am happy to report that my skin looks great! In fact, I when people meet me in person they often comment on how flawless and radiant my skin looks and ask me what skincare products I use.

 

Blissoma products will go on a 30% off sale on June 16 and 17. To receive a sale code on June 15, all you have to do right now is sign up to their email list here.

 

I hired a photographer to come take my picture, and those are included here. By the way, it was the first time I worked with her, and I really like her: http://www.rachelradcliffephotography.com  I did not wear any makeup with one exception – a tiny bit of an eyeliner, and told her I wanted to document how I really look, with no filters or anything.  You can see small lines on my forehead and some “crows nest” wrinkles in the corners of my eyes when I smile. But I am almost 42 and have never done any cosmetic procedures on my face.

Blissoma Holistic Skincare Natural Skincare

Blissoma Holistic Skincare is a boutique skin care business located in St. Louis, Missouri. The founder, Julie Longyear, formulates all the products. I interviewed Julie and found her passionate and very knowledgeable about her truly plant-based skin care.

 

It inspires confidence when I see that a business owner lives the lifestyle she/he sells. I noticed that Julie does not dye her hair (which is beautiful by the way). As you might know, permanent hair colors can’t be void of potentially harmful chemicals.

 

Blissoma Holistic Skincare Manufacturing Practices

 

I love the fact that Blissoma Holistic Skincare makes all their products in-house in a commercial facility. Moreover, they produce a lot of ingredients themselves, such as oil infusions and water-based herbal extracts, in-house, which allows them to have better control over the quality of their ingredients that go into their products.

 

Blissoma Holistic Skincare Petroleum-Free Ingredients

 

The Blissoma team believes that plants deliver all the necessary nutrients your skin might need. There are no petroleum-based ingredients or ingredients that may be derived with petroleum chemicals in Blissoma skincare products. Unfortunately, I have seen petroleum ingredients in skincare lines marketed as “natural” and “organic.”

 

Blissoma Holistic Skincare Plant Extracts

 

I am happy to report that Blissoma takes special efforts to avoid solvents, preservatives, and other hidden additives found in plant extracts.

 

Most plant extracts are made in-house where they are extracted with water (herbal teas) or organic grain alcohol or by infusing plants into oils for an extended period of time.

 

Most of the extracts are powders, which allows Blissoma Holistic Skincare to avoid preservatives and unwanted carrier liquids that often come with liquid extracts.

 

Blissoma Holistic Skincare Organic or Natural Ingredients

 

The vast majority of the ingredients are certified organic. with a few exceptions. According to Blissoma, some of the ingredients that are not marked as organic might still be organic, but are not labeled as organic if their supply can’t be guaranteed to be consistently organic.

 

All ingredients are non-GMO (genetically modified organisms). Blissoma makes a point to avoid any ingredients that may be derived from GMO plants.

 

The ingredients that are often not organic are essential oils. They assured me that they buy essential oils from trusted suppliers that make high-quality products and the essential oils are less than 1% of the product recipes. (By the way, the product line for ultra sensitive skin is free of any essential oils.)

 

While this is not ideal, I am willing to overlook it due to the fact that Blissoma skincare has a combination of winning qualities that I was unable to find in any other skin care line. These qualities include a sufficient plant-based preservation system, numerous raw and unrefined ingredients that deliver powerful nutrients to the skin, the variety of products for every skin type, and affordable prices.

 

Blissoma Holistic Skincare Sufficient Preservation System

 

I have refused so many skin care and personal care products because they either use potentially harmful preservatives or don’t disclose preservatives or don’t use sufficient preservation, which means that their products when opened and exposed to sunlight, air, moisture, touch, and temperature may get contaminated with dangerous bacteria. (To read more about the importance of preservatives, head over here.)

 

I was pleased to see that Blissoma Holistic Skincare used the preservation system that I would use if I were to make skin care products. Their preservatives are also plant-based and they include gluconolactone, populus tremuloides (aspen) bark extract, organic grain alcohol, and leuconostoc/radish root ferment filtrate. These preservatives are also beneficial for the skin, as I will detail below.

 

Blissoma Holistic Skincare Nutrient-Rich Ingredients

 

The Blissoma Holistic Skincare team is mindful of the fact that with higher temperatures, plants lose beneficial vitamins and healing enzymes. Thus, they do everything possible to preserve them. For example, herbal extracts are infused for one month at room temperatures, all seed oils are cold-pressed (not solvent extracted), and their enzyme-rich vegetable juices are kept cold during the entire manufacturing process. This preserves natural Vitamin A, Vitamin E, Vitamin C, zinc, calcium, magnesium, niacin, Omega fatty acids 3, 6, 5, 9 and more, so that they are ready to be applied to your skin.

 

I love the fact that vitamins such as vitamin A, vitamin E, and vitamin C (all of which are crucial to the health of the skin) are delivered to the skin as naturally occurring components of plants versus synthetic additives that can irritate the skin. Vitamin A is one of them. While it has beneficial anti-aging properties, it is often too harsh on the skin and may increase the risk of skin cancer when it interacts with sunlight.

 

Blissoma Holistic Skincare Packaging

 

Blissoma uses readily recyclable materials with a minimum amount of plastic used for caps and pumps only.

 

All Blissoma product jars are made of glass.

 

Some bottles are made of aluminum. I believe in this case, the benefit is that aluminum is recyclable and not breakable, and this outweighs the concern over the danger of a small amount of possible aluminum leaching and subsequent skin absorption. According to this study, “very small or undetectable levels of aluminum leached from packaging materials into foodstuffs” Leaching reached significant levels when food was boiled or steamed in aluminum vessels.

 

Blissoma Holistic Skincare Products I Have Been Using

 

When I interviewed Julie Longyear, I asked what products she would recommend for my aging skin, and dealing once in a while with one or two blemishes, but otherwise normal skin. I am almost 42 and this is the time when I am focused on using the best skin care to delay the appearance of deeper wrinkles while keeping my skin clear.

 

She recommended I use the Fresh – Mild Rice Facial Cleanser, Toner – Intense Hydration Tonique, Timeless – Vitamin C Reconstruction Serum.

 Blissoma Holistic Skincare

I have been using them, and continue to use them, as I love the way my skin looks and feels!

 

By the way, at the bottom of Blissoma skincare website pages, you can find contact information of the esthetician you can ask questions about which products to choose for your skin type. While I recommend all Blissoma skincare products, I wanted to look in detail into 3 products I purchased. Here is what I can report:

 

Fresh – Mild Rice Facial Cleanser

 

Ingredients: Infusion of Althea officinalis* (marshmallow), Stellaria media* (chickweed), Plantago major* (plantain), Rosa damascena*, Arthemis nobilis* (chamomile), Glycerin*, Helianthus annuus (sunflower) Oil*, Oryza sativa* (brown rice), Leuconostoc/Radish Root Ferment Filtrate, Cocos nucifera (coconut) Oil*, Prunus armeniaca (apricot) kernal Oil*, Glyceryl Stearate, Salix alba* (willowbark) extract, Cannabis sativa (hemp) Oil*, Cetearyl Alcohol, Gluconolactone, Echinacea purpurea Extract*, Populus tremuloides (aspen) bark extract, Essential Oils of Lavandula angustifolia, Litsea Cubeba, Cymbopogon martini (palmarosa), Canarium luzonicum (elemi), Boswellia carterii (frankincense), Vetiveria zizandoides (vetiver), Xanthan Gum, Rosemary Oleoresin Extract, Grain Alcohol*+

essential oils in this product contain: linalool**, geraniol**, limonene**, citral**

*from Certified Organic Agriculture

**natural components of essential oils

http://www.blissoma.com/Rice-Facial-Cleanser

 

The ingredients are listed in the order of the amount used, with the largest volume being listed first. Let me now rearrange the ingredients so it is easier for you to understand the product composition.

 

Botanicals: Infusion of Althea officinalis* (marshmallow), Stellaria media* (chickweed), Plantago major* (plantain), Rosa damascena*, Arthemis nobilis* (chamomile), Oryza sativa* (brown rice), Salix alba* (willowbark) extract, Echinacea purpurea Extract*, Rosemary Oleoresin Extract

 

Oils: Helianthus annuus (sunflower) Oil*, Cocos nucifera (coconut) Oil*, Prunus armeniaca (apricot) kernel Oil*, Cannabis sativa (hemp) Oil*

 

Essential Oils: Lavandula angustifolia, Litsea Cubeba, Cymbopogon martini (palmarosa), Canarium luzonicum (elemi), Boswellia carterii (frankincense), Vetiveria zizandoides (vetiver)

 

Preservatives: Grain Alcohol*, Gluconolactone (rated 1 in the Skin Deep database), Populus tremuloides (aspen) bark extract (extracted from the bark of the American Aspen tree without any additives or solvents),

 

Binders: Glyceryl Stearate (rated 1 in the Skin Deep database), Cetearyl Alcohol (rated 1 in the Skin Deep database), Xanthan Gum (rated 1 in the Skin Deep)

 

My Comments: As you can see, the vast majority of ingredients are botanicals that are there to benefit the skin, even the preservatives improve the skin condition. For example, the Populus tremuloides (aspen) bark extract preservative is known to impart a smooth feel to the skin and Gluconolactone reduces the appearance of fine wrinkles. There are only three ingredients that are there to bind the ingredients together and make it easy to apply. However, they are not known to be harmful and they are among the safest binders I have seen in skin care products.

 

This is a soap-free cleanser so it does not produce any foam. There is a debate as to whether our face skin needs soap. I have been using this soap-free cleanser for almost two months exclusively, and I do not seem to miss soap.

 

In fact, I like its moisturizing benefits. The cleanser does not produce even a slight drying effect that soap cleansers often do. The skin on my nose does not peel anymore. And the cleanser removes the light makeup I use from time to time. If you wear makeup, make sure after you apply the cleanser to the skin to massage it a little longer than you normally would before you pat your face with a towel or cloth.

 Blissoma Holistic Skincare Organic Skincare

Toner – Intense Hydration Tonique

 

Ingredients: Infusion of Calluna vulgaris* (heather flowers), Avena sativa* (oatstraw), Arctium lappa* (burdock), Equisetum arvense* (horsetail), Plantago major* (plantain), Taraxacum officinale* (dandelion), and Symphytum officinale* (comfrey), Water, Grain Alcohol*, Aloe barbadensis Juice*, Cucumis sativus (cucumber) Infusion*, Glycerin, Essential oils Lavandula angustifolia (lavender), Cymbopogon martinii (palmarosa), Canarium luzonicum (elemi), Boswellia carterii (frankincense), Vetiveria zizandoides (vetiver)

Essential oils in this product contain: linalool**, geraniol**, limonene**

*from Certified Organic Agriculture

**natural components of essential oils

http://www.blissoma.com/Tone–Intense-Hydration-Tonique

 

Botanicals: Infusion of Calluna vulgaris* (heather flowers), Avena sativa* (oatstraw), Arctium lappa* (burdock), Equisetum arvense* (horsetail), Plantago major* (plantain), Taraxacum officinale* (dandelion), and Symphytum officinale* (comfrey), Aloe barbadensis Juice*, Cucumis sativus (cucumber) Infusion*

 

Water: yes

 

Essential oils: Lavandula angustifolia (lavender), Cymbopogon martinii (palmarosa), Canarium luzonicum (elemi), Boswellia carterii (frankincense), Vetiveria zizandoides (vetiver)

 

Preservatives: Grain Alcohol*, Glycerin

 

My Comments: As you can see, with the exception of organic grain alcohol and glycerin, all the ingredients are plants and herbs that deliver vitamins, minerals, and enzymes to the skin. Unlike many toners, this toner is not an astringent. I find this toner to be moisturizing, not drying at all. In fact, it can be used to set in mineral makeup. I spray it directly on my face, wait for 10 seconds or so and apply the serum. I love the smell of fresh herbs and the hydrating feeling it impacts.

 Blissoma Holistic Skincare Natural Skincare

Timeless – Vitamin C Reconstruction Serum

 

Ingredients: Punica granatum (pomegranate) Seed Oil, Salvia hispanica (Chia) Seed Oil, Rubus fruticosus (blackberry) Seed Oil, Adansonia digitata (baobab) Oil*, Oryza sativa (rice bran) Oil*, Ascorbyl Palmitate, Soy Lecithin*, Tocopherol (vitamin E)

*from Certified Organic Agriculture

http://www.blissoma.com/Timeless–Vitamin-C-Reconstruction-Serum

 

Oils: Punica granatum (pomegranate) Seed Oil, Salvia hispanica (Chia) Seed Oil, Rubus fruticosus (blackberry) Seed Oil, Adansonia digitata (baobab) Oil*, Oryza sativa (rice bran) Oil*

 

Vitamins: Ascorbyl Palmitate (vitamin C) and Tocopherol (vitamin E)

 

Viscosity/Skin Softener: Soy Lecithin*

 

My comments: All the ingredients in this Blissoma skincare product have a direct benefit for the skin. The oils contain natural antioxidants and vitamins. In fact, the organic rice bran oil contains ferulic acid. This study found that ferulic acid, used in combination with vitamin C and vitamin E, doubles its protection against oxidative stress in the skin and should be useful for protection against photoaging (aging of the skin caused by repeated exposure to the sun) and skin cancer.

 

I love the fact that the serum is nourishing but not greasy or oily. I noticed that my skin is well hydrated and my complexion is brighter. And I believe the serum does something to keep fine wrinkles from settling in deeper. While my skin is acne-free, I used to occasionally have one or two blemishes. With this skincare regimen, I am happy to report that my skin has been clear.

Blissoma Holistic Skincare Natural Skincare Plant-Based Skincare

Blissoma Holistic Skincare for Blemished Skin

 

What I like about Blissoma Holistic Skincare is that they offer a variety of products for different types skin.

 

If you have blemished skin, you might want to try:

 

Flawless – Equalizing Anti-Blemish Oil Serum

Smooth A+ – Correcting Serum 

 

You can use these products together or individually.

 

You could also consider the Acne Trial Set.

 

Scent-Free Blissoma Holistic Skincare Products

 

The Blissoma Holistic Skincare products I bought have an herbal scent. After I opened them, the smell was on the stronger side, but I did not care too much about how the serum smelled. Later, either I got used to the smell or the products got aired out, and I stopped noticing any smell. So if you are sensitive to a smell of any kind – even the scent of natural plants – you might go for the products in the ultra sensitive skin collection.

Ultra Sensitive Collection

 

The ultra sensitive products are all free of essential oils and if there is any scent it comes from the base products themselves.

 

All in all, I am glad I found this line of truly plant-based skincare products and I believe you can find products for your skin condition. I am looking forward to trying other Blissoma Holistic Skincare products.

 

Where to Buy

Blissoma Holistic Skincare Website

You can access the directory page for different types of skin here.  There are trial sets that you can purchase for each skin condition.

Blissoma products will go on a 30% off sale on June 16 and 17. To receive a sale code on June 15, all you have to do right now is sign up to their email list here.

 

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32 Responses

  1. Stephanie E

    I have been using her products for about a year now. I love them too. They have worked really well for my son with cystic acne too. If he uses the products he does not get the cysts. I have also recommended Blissoma to my best friend that has had breast cancer twice and another good friend that has unfortunately been through breast cancer as well. They both love her products and have seen great results with them. My favorite product is her Lavish. I am managing thyroid issues. As I do this I have to deal with dry skin. I use the Lavish as a night moisturizer (it’s listed as a mask). I did this based on assistance I received from the free online esthetician resource. Not sure if she still offers that service. Thanks for the review!

  2. Hi Irina, can you please share how you eat during the day? You are very fit, and that is amazing. How old are you? I am 23 and can not loose extra 15 lbs. It is so frustrating because I eat only organic food and try to stay away from toxins. Please help!

    • Hi, Mariana: thank you so much for your compliment. I will be turning 42 in 2 months. I found that once you eliminate gluten and sugar, the weight management becomes much easier. How are you doing with them? Also, are you avoiding obesogens? ~Irina

  3. Irina, i recently found your post about luminance skin care. Do you still recommend it and use it? If yes, how do you alternate between them and blissoma and if no, what made you stop using luminance. Thank you for your answer.

    • Hi, Valeria, Luminance Skin Care made a lot of changes and I have not been keeping up with them. I do use their wonderful bar soap for washing hands and body. ~Irina

  4. Well, I have really bad sweettooth. Trying to break a habit but is extremely hard. What excatly obsesogens you mean ? Thank you so much!

  5. You look lovely, Irina! I might have to try the sample kit for sensitive skin.

    • Thank you, Tara! 🙂

      • I’ve been looking into buying samples of these products but like you I look at the ingredient lists first.

        I noticed there isn’t much known about Baobab oil – that it is a good moisturizer but that there are anti-nutrients that make it toxic for ingestion. Did you find anything in your research that made you confident it was safe to use? I might be overly paranoid but I figured I’d ask!

        Thank you for all your research!

        • Hi, Tara: I am so glad that you look at the ingredients first. It makes me happy to hear that! Anyway, I believe there is nothing to worry about baobab oil being toxic for the skin. First of all, whatever is not good for our digestion system, does not mean is bad for our skin. Second, the seed and the oil contain different compounds. When the oil is expressed a good deal of what is in the seeds is left behind as pressed seed meal. And third, the content of anti-nutrients can be significantly reduced by simply soaking seeds in water. You can read more about that on page. 31 here. And lastly, I continue loving Blissoma and my skin looks great. If you get to try the products, let us know how you liked them. ~Irina

  6. You look great!!! I wish I looked half as good with no make up on… I’ll be 42 in a few months too… I’m curious how this product line stacks up to By Valenti Organics and BADGER. I’m looking for a product that revitalizes and evens out skin tone. I have a lot of sun spots :-(… Thank you!

    • Hi, Julia: thank you so much for the compliment! I used Badger but decided not to recommend the whole line on my blog. While the ingredients are clean, I found that it is pretty basic and not powerful enough. I do like their cleansing oil though. As for the By Valenti Organics and Blissoma, they are both great, and I think it is more of personal preference. Do you like facial oils or serums and creams? I think you will benefit from the same three products I bought and described in the post. What do you think? ~Irina

  7. Irina,

    I know this is off topic, but I have to say your hair looks incredible in these photos. I know you started using Hairprint. Is that what has given you the beautiful color and highlights (which would be your natural color)? I’m seriously thinking about trying it.

  8. Irina,

    Thank you for recommendation – I’ve purchased the make-remover, the toner, vitamin C Serum and 5 testers (morning and night creams, a mask, exfoliator and a deodorant trial kit). Very happy with all the items, planning to buy more for myself and friends.

  9. Thank you for posting as I was looking for another product to try besides Organics by Valenti . What do you think of their make up namely their lipstick? I’m in need of some. I was going to try their BB cream but it doesn’t has SPF in it. 🙁

    • Hi, Teresa: Just recently, Blissoma started acting as a retailer for makeup products. They do not make them. I have not had a chance to review them yet. ~Irina

  10. Hi Irina! THANK YOU for all of your research and recommendations. I’ve made many changes in our household and they feel so good!! 🙂

    I’ve been using the Blissoma products for mature skin for a little over a month now and so far so good. I was surprised that their moisturizer doesn’t contain SPF. When I asked them about it, they recommended Keys Solar Rx Moisturizer with Sunscreen. The bottle says its Vegan Gluten-Free and Chemical-Free. I was curious to know if you’ve tried this product or which moisturizer are you using during the day? I like the Keys product, minus the smell.

    • Hi Grace! Thank you for asking. I wear hats as I have not found a facial sunscreen that would adhere to my criteria and would not irritate my skin. As Keys Solar Rx Moisturizer, nano particle controversial issue aside I don’t like that they do no list an antimicrobial preservative and emulsifier is listed as a vegetable wax, which is something like saying “vegetable salad.” If you are in touch with Blissoma, could you ask how they think Keys Solar Rx Moiusturizer is preserved to protect from bacteria contamination. Blissoma is so careful about choosing non-harmful and effective preservatives for their products so they should know. Thank you. ~Irina

      • Hi Irina! I just wanted to reply to the matter of some of the labeling wording as well, as this came up for me. In particular I had noticed that the Eye Butter lists “vegetable wax” as an ingredient, and this particularly bothered me as it is indeed inadequate and imprecise. I let them know that this was not a great labeling practice when we had special ordered that item for a store customer. Most of the rest of the products list it as Red Palm Wax and once I compared to the other products it seemed more obvious that it is the same Red Palm Wax used in that product. They were able to confirm that the “vegetable wax” used is the same Red Palm Wax in all the products.
        I hope they will change how it is labeled in the future. Based on our feedback they may. It is always hard in the USA since there are no official labeling standards – manufacturers are not held to INCI labeling practices and there is no third party reviewing labels before they are printed. So, a lot of sloppy language finds its way in. Hopefully that will change someday.

  11. Hi Irina, thank you for your quick reply! Here is the response I received directly from Keys regarding the preservative in their moisturizer with sunscreen.

    Keys:
    “Natural preservatives like rosemary extract really help, but cleanliness is perhaps the most important thing a manufacturer can do to make a trustworthy product to ensure against bacteria contamination without chemicals like Triclosan.

    Cleanliness to us in the manufacturing process is quite rigorous and necessary to create products that have reasonable best used by dates. The real secret to long shelf life natural products is a combination of a clean manufacturing environment, ingredients with low water content and a packaging environment with little to no air. To start the process, all raw materials sent to Keys are inspected for microbiology levels far below industry standards. Then we clean our vessels using super-heated steam to sterilize them in a similar fashion that a surgeon uses an autoclave to sterilize their instruments. Our compounders wear lintless disposable clothing and special hair protection to ensure a clean work area. Our factory is a cleanroom like environment that is cleaned using cGMP and ISO 9000 standards.

    Thank you for contacting us and I hope this helps how Keys preserves its products without using chemical preservatives.”

    What do you think of their response? Thank you!

    • Hi, Grace: I am glad that they use good practices when they make products, which is a requirement for everybody whether they use preservatives in their products or not. It is also good to know that the content of water is low in the products, yet they are product can get contaminated while we use it. Knowing that there are no preservatives, try to use it up in short period of time, store it in a cool dark place, and don’t introduce moisture and bacteria from your hands to it. I am disappointed that they do not use preservatives. There are non-harmful preservatives they could have been using and I would have recommended their product on my blog then. ~Irina

    • Hello Grace,
      I have replied by email as well, but wanted to share a response publicly as well. We share your concern about your health, and have queried Keys as well about their product recipes and production practices as we figured we might get a question about this.

      From my discussions with them and research into this same topic they have given us largely the same answer, which is that they have a proprietary manufacturing process that treats the ingredients in a way that is different from typical skincare manufacturing and reduces the need for an anti-microbial ingredient in the products. The owner, Bob, was a mechanical engineer and they have some kind of unique mechanical process that he developed which they use. They are not at liberty to reveal the details of this process because it would threaten the uniqueness of the line, however I can tell you that what they have shared with you about the auto-clave level sterility is beyond what many skincare manufacturers do.

      All the same, items can still be contaminated after the fact and this was a concern for me as well.

      The use of airless pump technology for many of the products reduces or eliminates their contact with any air that may contain microbes. Many of their products come in airless pumps, as you may notice. Steps like this help protect the ingredients while they are being used by the customer.

      There is also glycerin content in many of the recipes, which in addition to helping create the emulsion would act as a hostile medium for microbial growth. While it is not antimicrobial per se it is not a good food base for them and is self-preserving.

      I did as well question them about items that are not packaged in airless containers. From examining the recipe structure and order that the ingredients are used, plus additional research on my own it is my belief that they are creating a “water in oil” emulsion, which is different than an “oil in water” emulsion that is the usual emulsion type most companies use. When creating an emulsion either oil or water is dominant, and then droplets of the other type of ingredient are suspended in the major base of the emulsion. With a “water in oil” emulsion there would be water droplets encased in an oil base. Oil does not grow microbes like water does, and due to the water content being surrounded completely by oil it would be less prone to being colonized by microbes of any time. It is effectively protected in that scenario.

      The answers I got from them indicate that this is the above is the likely scenario, with a high oil content and low water content the water is protected from colonization by the oil. The rest is their company trade secret and I don’t know that we will hear specifically what the process is.

      I can say that I have never seen one of their products spoil in the time that we have had them in stock. We have also seen many people have wonderful results in terms of their skin. Some of the products contain neem, which neem is antimicrobial and would also help protect the recipe.

      Chemically we must allow for the fact that there are things we may not know, and there are processes that could exist that could challenge our existing knowledge base. If we are unwilling to believe that new inventions could exist we may never see much progress. In general I would also advocate to look for a preservative, however from what I have seen of their line and received as information I am lead to believe they are in earnest and actually do have a process and final product that causes them to not need strong chemical preservation in their particular recipes due to their process and recipe structure.
      We love that our client base is so inquisitive and intelligent, and it is an honor to support you in your wellness journey. I hope the above information helps.

  12. Karen Mortazavi

    Even though I was happy with my current organic and wild crafted products from iSun, at Irina’s recommendation, I tried Blissoma products (even before the discount offer; I paid full price). I purchased the Mild Rice Facial Cleanser, the Peaceful Purifying Tonic and the Eye Vitalizing Nutrient Serum. I used up my current product, and then first tried the Eye Serum at night. I noticed my eyes were burning the next morning. I quit using it, my eyes returned to normal and then I started using the Eye Serum again and had the same burning. Then I thought I should try the other products to ensure they were not irritating to my skin. They were fine so I decided to return only the Eye Serum. Then I had a family emergency that required me to go out of town and totally lose focus on my normal life. When I came up for air, I remembered that I needed to return the Eye Serum. I called the company and they told me I was outside of the 30 day return policy. I explained what happened and the representative said he would bring my situation to the owner. A few days later, I was told that they had their return policy “for good reasons” and that they would not accept the product back. I looked on the packing slip and the return policy was not listed. I then went to their website and they do have a Return Policy tab that does indeed say 30 days from date of purchase and that returns outside of that will be made at the discretion of the company. I failed to pass the “discretion” test. This product is expensive and I find their inflexibility frustrating. I believe that companies make a choice as to their values and whether or not they want to offer exceptional customer service. Clearly, this company is not interested in exceptional customer service. Luckily, the market for organic skin products is becoming more crowded and there are options. Whenever possible, I choose companies with quality products AND exceptional customer service. I will continue to use iSun.

    • Hi, Karen: I am sorry about your bad experience. And thank you for bringing this up. I agree that it is frustrating and disappointing that they did not make an exception for you. ~Irina

    • Hello Karen, Thank you for your feedback, and for trying our line. We do have a pretty firm 30 day return policy and we do stick to it in most cases. An example of a situation where we might make an exception might be if our actions contributed to the return not being possible during the 30 days (some kind of shipping delay or other problem we created). Other than that we do stick to 30 days, and that is publicly posted for anyone to read. 30 days is a pretty common return period as well, and I will note for you that there are other lines that do not accept returns at all. We offer a return option because we know that allergies and reactions can happen, and we want to allow for an opportunity to help clients for whom an item may not be suitable.
      We offer a considerable amount of service options on the front end of a purchase including the opportunity for a free consultation with our esthetician, which can extend for unlimited emails and continue throughout using the products. This was a service you did not choose to use, but was there if you had wanted or needed it. We charge nothing for this, as we have seen how many people it has helped. We also offer sample sizes that people can try to determine if a product is a good fit for them or not so that it is not necessary to invest in a full size product to start with.
      If you had contacted us within the return period of 30 days we would have been happy to process the return for you with no questions or explanations even required. People can return an item simply because they decided they did not want it in that time frame.
      As a small company we have limits, and this is one of them. Generally when a company is taking unlimited returns it is because they are shoving the expense and responsibility off on their vendors. I can tell you that with larger retailers that we have worked with those returns come at great cost to the vendors. For example, when an item is returned at Whole Foods it is not Whole Foods that eats that cost, but the manufacturer regardless of the reason for the return. Because a retailer like that is not losing anything to take the return of course they feel no need to limit returns – it is all someone else’s expense. Almost any company that is bearing the cost of returns themselves will try to find ways to create reasonable structure around it that allows customers options but does not damage the company extensively as well. Every company is responsible for determining what they can bear and not bear and still stay in business. Perhaps Isun has other ways of operating, and has decided that they would like to make a longer return period a feature of their work. That is their business decision, not mine.
      Personally I feel that “exceptional customer service” means a great deal more than making returns whenever desired. If you had availed yourself of some of the other options we offer you would have had a chance to experience the service we provide.
      And it is good for people to be aware that our return period is 30 days, so I’m happy you have brought this to attention. Others are welcome to receive consultations before and during use, and to return products up to 30 days and we will take them back without any issue whatsoever.
      Thank you for helping us educated people about these matters. They are important ones to small businesses, and clients as well.

  13. Karen Mortazavi

    Hi Julie,

    This is a much longer explanation than I received from your customer service representative. I find it interesting that you took the time to respond in detail when the person I communicated with did not. Is this because you only care when other people are able to read a negative review? I hope not. I understand your point on returns but I would have taken the product back this time so that my client would have placed future orders with me. As it stands, for the cost of $50 or so, you have lost a future customer and an advocate. However, as you said, it’s your decision. I do have a suggestion for you. Put your return policy on your packing slip so your customers can read it when they unpack the product. This is easy and inexpensive. It would not have necessarily helped me since my family crisis derailed my life for a few weeks but may help someone else. It particular it would be a reminder to try the product immediately and not wait until you have used up any product that one has on hand.

    • Hello Karen,
      Your contact to us came last week during the last few days of preparation for our annual summer sale, which is the highest volume 2 days of business we do all year. My time last week was committed to writing communications regarding the sale that were to go out to our email list and preparing our website and store.
      Frank had sent one of your replies directly to me I believe on Thursday, and a longer, direct response was on my to-do list. Many people end up waiting several days or even a week for a reply directly from me because I am responsible for so many activities in the company. This is why I have staff members to handle many tasks for me, because I literally cannot be in all places at once. They help ensure that problems are dealt with promptly and that customers do not have to wait for my reply.
      Frank had given you the same fundamental answer that I would have given though, which is that we are declining to take the return based on it being out of the 30 day period. A direct response sooner would not have changed that.
      It was your choice to take this public before I had time to send a direct response. With the sale out of the way I am now dealing with tasks that were awaiting me. Responding to this complaint was one of those things and there is nothing more to the timeline of events than that. However, you did indicate in your final email to us (which came shortly after the previous response) that your opinion of us would not be changed by a further response, which does put a pretty final note on things. You also threatened retribution in your first email, which sets a pretty unpleasant tone for interactions.
      Contrary to what some might assume threatening a business does not actually create the desired environment for a pleasant resolution. We expect respect from our clients, as they expect it from us. When a customer proceeds straight to threats as a bargaining tool to create their desired outcome we notice that, and it does not necessarily move us towards your position.
      Your schedule is certainly not our fault and we have no influence on when you contacted us. We did not deserve to be treated as if we were the problem here. Sometimes life gets in the way of things going ideally. I have also missed opportunities for returns on everything from children’s clothing to hardware items simply because I did not get it taken back soon enough. It is a disappointment, but it is no cause to go and make it the problem of the retailer simply for having a return policy, which most retailers do.
      In regard to the now public nature of this discussion, I actually have no problem with people understanding that we follow our policies, and that we expect respectful treatment from customers. This is a fine topic to air. You have created an opportunity for greater understanding, and we appreciate that.
      We will be happy to consider your request for placement of the policy in the email receipt.
      As I had relayed to Frank, if the item is bothering your eyes then it can be used on other areas of skin and will be beneficial for those areas as well. We have clients that purchase Bright to use on the entire face. If you need to keep it away from your eyes then your neck would be a delightful spot where you might use it, and it will be beneficial for fine lines and firming the skin there. You can still get your value out of it that way.
      We wish you and your family well.

      • I reviewed our order receipt confirmation email just now, and we do already note a link to our return policy in it.
        It was updated sometime this spring, so it is possible that your order came before the update was made, but for some time now it has stated:
        “Our return policy is posted on our site here: http://www.blissoma.com/Return-Policy_ep_42-1.html. Please review it if you need to contact us about a return.”
        This may help assure future customers that they are indeed receiving information about our return policies when any order is placed.
        Thanks so much,
        Julie

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